The People Behind Pest Control Naperville

Title: Senior Exterminator | Rodent & Wildlife Control Illinois License: Certified | 15 Years of Experience

Derek is the person we send when rodent problems are stubborn, recurring, or just plain complicated. After 15 years running routes across Naperville and DuPage County, he can walk into a basement and within minutes identify exactly where mice are entering, nesting, and traveling, without touching a single trap. His exclusion work is some of the most thorough in the area.

He doesn’t believe in temporary fixes. Every rodent job Derek handles ends with sealed entry points, a treatment plan, and a follow-up visit to make sure nothing came back. Clients in neighborhoods like Cress Creek and Ashwood Park have been requesting him by name for years.

Specialties: Rodent exclusion, attic & crawlspace inspections, entry-point sealing, wildlife deterrence Vibe: Methodical, no-nonsense, thorough. The tech who finds the problem before you even knew to look there. Fun Fact: Sealed 23 separate entry points on a single home in West Naperville. The homeowner still sends us a five-star review every year.

Title: Termite Control Specialist | WDI Inspection Certified Illinois License: Certified | 11 Years of Experience

Christine has spent over a decade focused almost entirely on one thing: protecting Naperville homes from the structural damage termites cause. She’s conducted hundreds of real estate termite inspections across DuPage County and has probably saved her clients millions of dollars in property damage by catching infestations early.

What homeowners appreciate most is how she communicates. She doesn’t use scare tactics, she doesn’t inflate the scope of work, and she doesn’t talk over your head. She shows you what she found, explains what it means, and walks you through the best options, whether that’s a bait system, a liquid barrier, or ongoing monitoring.

Specialties: Termite inspections, liquid soil treatments, Sentricon bait system installation, real estate WDI reports Vibe: Precise, calm, completely straight with you. The tech who earns your trust before the job even starts. Fun Fact: Once caught active termite damage during a routine pre-purchase inspection that saved a buyer from inheriting $22,000 in structural repairs.

Title: Bed Bug Exterminator | Heat Treatment Certified Illinois License: Certified | 8 Years of Experience

Amber came into pest control specifically because she watched how badly bed bug infestations disrupted people’s lives, and how often chemical-only treatments failed to fully clear them. She got heat-treatment certified early in her career and has been eliminating bed bug infestations in a single visit ever since.

She handles everything from individual bedrooms to full multi-unit apartment buildings, and she’s built a reputation among Naperville property managers for being fast, discreet, and genuinely effective. No “we’ll need to come back three more times.” Just one thorough treatment and a clean result.

Specialties: Heat treatment, chemical treatment, multi-unit residential, property management accounts, post-treatment follow-up protocols Vibe: All business, zero drama. Gets in, gets it done, gets you your life back. Fun Fact: Holds the team record for the fastest full-home heat treatment setup, and still has the highest post-treatment clearance rate on the team.

Title: Residential & Commercial Field Technician Illinois License: Certified | 7 Years of Experience

Marcus handles the full spectrum of general pest control, ants, cockroaches, spiders, wasps, fleas, silverfish, stinging insects, and he’s especially dialed in on commercial accounts. Restaurants, office buildings, retail spaces, warehouses: Marcus understands the time pressure, the health code requirements, and the need for complete discretion that commercial clients operate under.

He’s one of the most requested techs on our roster for quarterly prevention programs, because clients know that when Marcus sets up a maintenance plan, they don’t hear from pests again. His commercial satisfaction scores have been at the top of our team for three consecutive years.

Specialties: General pest control, commercial pest management, quarterly prevention programs, ant colony elimination, stinging insect removal Vibe: Sharp, punctual, client-focused. Always on time, always prepared. Fun Fact: Removed a bald-faced hornet nest the size of a volleyball from inside the wall cavity of a downtown Naperville office building. Nobody even knew it was there.

Title: Operations & Residential Accounts Manager Illinois License: Certified | 9 Years of Experience

Sandra is the reason everything runs as smoothly as it does. She manages scheduling, quality control, follow-ups, and the full residential accounts pipeline, and she does it with the kind of attention to detail that means nothing falls through the cracks. If your appointment was on time, your tech arrived prepared, and your follow-up happened exactly when it was supposed to, that’s Sandra’s doing.

She’s also deeply involved in the field. Sandra handles complex full-home inspections and has developed internal protocols for how the team responds to high-activity pest seasons — including a response plan for bed bug surges she built from tracking call patterns across Naperville zip codes over three years.

Specialties: Residential pest management plans, full-home inspections, team coordination, seasonal response protocols, customer follow-up Vibe: Sharp, warm, gets it done before you realized it needed doing. Fun Fact: Built a custom spreadsheet tracking pest activity by Naperville zip code and season. The whole team uses it for scheduling and resource planning.